Shipping policy
ORDER PLACEMENT AND ACCEPTANCE
By confirming your purchase at checkout, you agree to accept and pay for the products, shipping charges, handling charges, and applicable taxes.
Livi reserves the right to refuse or cancel any order due to stock limitations, pricing errors, payment failure, incorrect address, fraud detection, or other operational reasons.
If your payment has already been charged and your order is cancelled, a full refund will be issued within 7-10 business days, subject to payment gateway and bank timelines.
Livi reserves the right to limit quantities per person or household and to prohibit sales to dealers or resellers.
SHIPPING
We currently ship only within India to the address provided at checkout.
Please ensure your shipping address is complete and accurate. We are not responsible for non-delivery due to incorrect or incomplete addresses.
Once an order has been dispatched, we may not be able to redirect the shipment.
If your order is cancelled, lost, or undelivered, we will refund the full order amount, including any shipping charges paid.
DELIVERY
Orders are dispatched through trusted courier partners.
A tracking number will be shared via email, SMS, or WhatsApp once your order is shipped.
Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, and other external factors.
To request a delivery address change, please contact customer support before the order is shipped. Additional charges may apply.
DAMAGED OR TAMPERED ORDERS
If you receive a damaged, pilfered, leaking, broken, or tampered order, please contact us within 48 hours of delivery.
Claims raised after this window may not be accepted.
To process your claim, please keep the following ready:
Do not use the affected item
Photos of the damaged packaging and product
Order number and delivery details
Do not dispose of the packaging for 3-4 days after delivery
Refunds or replacements for damaged orders will be processed after investigation.
Claims may be rejected if adequate information, photos, or proof are not provided.
CANCELLATION
Cancellation by customer
You may cancel your order at any time before it has been processed for shipment. Please contact our customer support team, and we will process a full refund of the amount paid.
As each Livi order is prepared with care in small batches to preserve the integrity of our cold-pressed oils, we are unable to accommodate cancellations once an order has been dispatched.
Cancellation by Livi
Livi reserves the right to cancel an order under certain circumstances, including but not limited to stock unavailability, incomplete or incorrect shipping information, pricing discrepancies, or payment failure. In such cases, our team will contact you within 2 business days to offer a full refund or a suitable exchange.
DISCLAIMER
Livi reserves the right to amend this policy at any time, at its sole discretion. Any changes will take effect immediately upon publication on our website. Customers will be notified of material updates where applicable.
CONTACT FOR SHIPPING SUPPORT
For shipping-related queries, contact: