Privacy policy
This Privacy Policy describes how Livi (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use our website, or make a purchase from livi.in / our website / our store.
By using our website or services, you agree to the collection and use of your information as described in this policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any updates will be posted on this page with a revised “Last updated” date.
INFORMATION WE COLLECT
1. Information You Provide
When you use our website, we may collect:
- Name, email address, and phone number
- Shipping and billing address
- Order details and purchase history
- Account information, if you create an account
- Messages, reviews, or queries you send us
If you choose not to provide certain information, some features of the website may not function properly.
2. Information Collected Automatically
We may collect data such as:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Interaction with our website
This helps us improve website performance, user experience, and customer support.
3. Information from Third Parties
We may receive information from:
- Payment providers for secure transactions
- Shipping and courier partners
- Platforms such as Shopify or analytics tools
Social media platforms, if you interact with us there
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Manage your account
- Communicate order updates and customer support information
- Improve our website, products, and services
- Send marketing or promotional messages, only if you opt in
- Prevent fraud and ensure website security
COOKIES
We use cookies and similar technologies to:
- Keep the website running smoothly
- Remember your preferences
- Analyse usage and improve performance
You can disable cookies in your browser settings, though some features may not work properly.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal data.
We may share your information with:
- Service providers such as payment gateways, shipping partners, analytics providers, and customer support tools
- Marketing and business partners for communication and advertising
- Legal authorities, if required by law
These parties may only use your data to perform their services.
USER CONTENT
If you leave reviews or post content on our website or social platforms, it may be publicly visible.
Please be mindful of what you choose to share.
THIRD-PARTY LINKS
Our website may include links to third-party websites.
We are not responsible for their privacy practices, content, or policies.
CHILDREN’S PRIVACY
Our services are not intended for individuals under 18.
We do not knowingly collect data from children.
DATA SECURITY AND RETENTION
We take reasonable measures to protect your data.
However, no system is completely secure.
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
YOUR RIGHTS
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request correction or deletion
- Opt out of marketing communications
- Restrict or object to certain processing
To exercise these rights, contact us at:
COMPLAINTS
If you have concerns about how your data is handled, please contact us first at:
CONTACT US
For any questions about this Privacy Policy or your data, please contact: